“Our clinics — Bassett Family Practice and Ridgeway Family Health — have remained open throughout the pandemic. It is important that patients are able to access primary care, medical and behavioral health services for chronic or urgent conditions,” Anthony said. “However, we limited face-to-face appointments based on the reason for the patient’s visit and implemented telehealth visits. We rescheduled well visits. We did close Health Connect to the public.”
With the pandemic egging on for nearly six months, many patients who originally canceled or rescheduled their appointments are starting to schedule again, many through the virtual option of telehealth.
The offices also take patients who need services that can’t be completed over a screen, such as vaccinations and children’s visits. Doing so provides those who need in-person care with the proper attention, but also reduces traffic at the health centers.
For those with in-person appointments, there are several precautions in place in an attempt to keep the centers free of COVID-19.
“We put measures into place and are continuing to take precautions for the safety of our patients and staff,” Anthony said. “We screened and continue to screen all patients and others prior to entering our health centers. Non-essential staff and visitors are unable to enter the health center site. All staff members were and continue to be screened prior to beginning their shift, and are required to wear a mask and other [personal protective equipment] as appropriate.